Verbal and Nonverbal Communication

• Listening. Interpretation. Response.

• Non-verbal communication: body, face, voice, proxemics, silence, presentation.

Overcoming Stress and Anxiety for Business Professionals

• Internal and external triggers

• Emotional and behavioural response

• Cognitive and behavioural strategies for psychosocial health and achieving your goals.

Personal Narratives and Unconscious Biases

• Thinking patterns, believes, and biases.

• Triggers and perceptions

• Emotional and behavioural response

• Tools to navigate emotions and behaviours